Privacy policy

Data Controller

Norolan Artisanlures Oy, Business ID: 2982240-3
Tuomiojantie 17, 50350 Mikkeli, Finland
Email for inquiries regarding our customer data register: support@norolan.com

Purpose and Legal Basis for Processing Personal Data

Norolan collects customer and email information to provide the best possible customer experience in our online store.

The following personal data, provided by the customer, may be stored:

  • Your name

  • Contact details, such as phone number, email address, and delivery address

  • Payment details

  • Product reviews

  • Consent for email marketing

  • Uploaded photos used to customize a lure (stored under the customer’s account)

Norolan also collects the following automatically:

  • Order history: including products ordered, returns, and payments

  • Browsing and usage data from our e-commerce platform (Shopify)

Analytics Tools Used

We use analytics tools to improve the customer experience on our online store:

  • Google: for example, understanding customer navigation paths on our website

  • Facebook: to identify similar customer groups for more relevant Facebook and Instagram ads

  • Shopify: platform-based analytics and reports on visitor numbers and behavior

Data Collection and Deletion

In general, the information we collect is provided directly by you. You can request the deletion of your personal data at any time by contacting: support@norolan.com

Principles of Data Handling

Norolan Artisanlures Oy may share certain necessary data with third-party service providers (e.g., for product delivery). Your data is used solely for the purpose it was collected for.

Only the information required to complete the service is shared, and it is transmitted securely. These third parties do not have the right to use your data for any other purpose.

Data Security

All data is stored electronically. System users are required to use strong passwords and follow secure data management practices.

Data Retention Period

We retain customer information as long as necessary to fulfill the purposes stated in this policy. You may request deletion of your data at any time by contacting: support@norolan.com

Who Has Access to My Data?

Only trained personnel at Norolan Artisanlures Oy have access to customer data, and they handle it appropriately and securely.

What Is My Data Used For?

  • Order management: including delivery and accounting

  • E-commerce development: improving the online shopping experience based on customer behavior

  • Marketing optimization: providing better and more relevant ads

  • Customer relationship management: such as newsletters or viewing order history

GDPR and Norolan

We always follow good data processing practices. As part of the European Union, Norolan fully complies with the General Data Protection Regulation (GDPR) and respects your privacy rights.

Custom Lure Photo -Copyright Responsibility

By submitting or uploading a photo to be used in a custom lure, you guarantee that you have the legal rights and permissions from any individuals appearing in the image. You are also fully responsible for any copyright implications of the images you upload. If Norolan Artisanlures Oy receives any claims related to these rights from third parties, you agree to compensate all resulting costs and liabilities.